Files, failures and refunds

File availability

New reference uploads are retained for 7 days. From October 15, 2026, all new clips are retained for 30 days, with the availability deadline shown on the result. Existing tasks keep their original deadline. Download before the deadline; credits do not expire, but files do.

New saved clips use private storage and an account-authorized playback route. New original photos use private storage. The video provider receives an object-specific signed link valid no later than the seven-day photo limit; anyone obtaining that link can access it until expiry. Do not upload highly sensitive photos. Historical public media links remain compatible and have not been migrated. Files may take additional time to be physically removed by storage lifecycle processing after application access expires.

Generation failures

A confirmed failed or canceled task returns its consumed credits through the task ledger. A timeout, lost response or unknown upstream status does not prove failure; credits remain reserved while the original submission is reconciled. Use task recovery or contact support rather than submitting duplicates. Temporary storage failures are retried in the background and do not create another generation charge.

Payment refunds

Returned generation credits are different from a refund of a credit-pack payment. A completely unused pack can be refunded if requested within 7 calendar days of payment. For duplicate charges, delivery problems or other payment issues, contact support with the order identifier. See the Terms of Service for eligibility and the review process. Aesthetic preferences and returned generation credits do not automatically trigger a cash refund; mandatory consumer rights remain protected.

Guest single-video purchases

Where guest checkout is offered, you can buy one video without registering an account. The displayed one-video price is separate from credit packs and does not grant reusable credits. Stripe or Waffo collects your contact email during checkout. Generation starts only after payment has been verified against the stored order; returning from checkout alone is not proof of payment. Your private purchase link provides access to that purchase, not to an existing account or to other purchases with the same email address.

If a guest video cannot be started before any generation submission, or the video service confirms generation failed or rejected the input, HuntClip starts a full refund to the original payment method. A timeout, unknown submission outcome or temporary result-saving issue is checked and recovered first; it does not automatically prove failure. Payment-provider and bank processing determine when the refund arrives. A successfully delivered video is not automatically refundable because of aesthetic preferences; mandatory consumer rights remain protected.

Completion and confirmed-refund notices are sent to the checkout email. Failed email delivery is retried; the private purchase page remains available during the applicable access period. Download the video by the deadline shown there and keep the link private. Contact support with the order reference if delivery or refund status needs verification.